Processes & Templates


A process is a collection of one or more files. Usually these are PDF documents. However, image files, such as photos, can also be part of a process.


The number of mandatory signatures (marked with *) is displayed in the “Signatures” column in the process manager and the number of optional signatures of the process is displayed behind it in parantheses.


Unfinished: A new process has been opened. The document has not yet been signed or forwarded to another person for signing (request signature).

Signed: All mandatory signatures in the document have been placed. However, the process has not yet been completed.

To edit: The process is waiting to be signed by the process creator.

In online editing: The process has been transferred to another person. This person can sign the document and fill in any existing form fields.

GDPR Request declined: Before signing, the user is prompted to consent to the privacy policy. This status indicates that the user has rejected the privacy policy.

Finished: The process has been completed.

Biometric Data

For the standard signature with inSign all activities occurring during the signing process are recorded similar to a video recording. The resulting information is captured as biometric data. It is highly sensitive and, therefore, encrypted immediately. Only then it is embedded into the PDF document.


The three-pin-menu to the right of the status of each process opens the available actions. These are dependent on the current status of the process.


Opens an existing process for further editing.


Downloads all documents including biometric data as a ZIP file.

Archive now

Processes are automatically moved to the archive after 30 days of inactivity. If you want to archive a process before the 30 days have elapsed, you can do so using this function. Simply click the “Archive now” button.


Deletes the process. There is no way to restore deleted processes.

Retrieve process

If a process has been transferred to another person (see request signature functionality), you cannot open the process yourself until the other person has completed editing. You can use this functionality to withdraw the editing authorization from the other person. You will then be able to re-open the process.


Once a template has been created, it can be reused as often as desired. This functionality comes in handy when you have added a signature field to a standardised form which you would like to use repeatedly.

Vorlage erstellen

inSign templates

Create a template

Check tab “Templates” for the button “New template”. Clicking this button creates a new process which can be edited as normal. Once the editing has been completed, you can exit the process by pressing “Save template” and the new template will be available to you.

Use a template

To generate a new process based on a template, simply click the name and select the function “Create new process from template” from the context menu. Following this you will be prompted to enter a process name. Pressing “OK” will start the new process.

Edit a template name

The name of a template can be changed by calling the “Rename” function.

Share a template

If you work with multiple users in an inSign group, you can share the template with other users.

Note: For most users this feature is not activated, i.e. no groups for sharing are displayed.


You can also make prepared PDF forms available with inSign as a self-service function, e.g. on your website. inSign generates a special URL for this purpose, which you can include in your website. You will find the corresponding function in the “Templates” area in the context menu of the template. When your website users click on this link, inSign automatically opens with the prepared PDF form and prompts the user to fill it out and sign it. The completed document then automatically lands in your process management. You will be informed by email. Further details on the topic of web links can be found in the chapter “Case studies”.

Delete a template

A template can be deleted by calling the “Delete” function or clicking the trash can icon.
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